Reliable support from lab to pilot scale

FOM Technologies designs and manufactures high-precision slot-die coating systems for researchers and engineers working in batteries, fuel cells and electrolyzers, solar, MedTech, defense, carbon capture, and advanced materials science. We build the tools — and share the know-how — that turn promising formulations into reproducible thin films and pilot-ready processes, so your time goes to the discovery.

Service Lifecycle Management

At FOM Technologies, our service lifecycle management (SLM) team is your dedicated technical partner — committed to keeping your slot-die coating equipment performing reliably, every step of the way.

No matter which FOM tool you have, the team ensures that your equipment remains reliable, precise, and ready for future upgrades. So it delivers consistent results throughout its entire lifetime.

Contact our SLM team for all general inquiries and aftersales requests, including replacement parts, consumable orders, and administrative questions. We are here to help you navigate our catalog and provide quick quotes to keep your supply chain moving.

Contect the SLM team

Need technical support with your equipment? Our SLM team is ready to assist you. By creating a ticket, you ensure your request is prioritized by our specialist engineers, allowing us to diagnose issues remotely and provide actionable solutions quickly.

Create ticket

FOM Customer Care

Why choose FOM Customer Care?

The FOM Customer Care program is built to keep your machine running reliably. We provide more than just basic repairs; we offer a technical partnership that ensures your equipment runs at peak performance while protecting its long-term value. By focusing on uptime and maintenance, we help you avoid costly delays and keep your projects on track.

Reliable performance

What you get:

  • Maintain peak system performance at all times.
  • Access expert troubleshooting and technical support.
  • Receive fast responses to minimize downtime.
  • Benefit from professional maintenance and calibration.

Investment protection

What you get:

  • Extend the functional lifetime of your equipment.
  • Enroll in proactive preventive maintenance programs.
  • Secure genuine spare parts and technical upgrades.
  • Rely on professional inspections and factory service.

Continuous improvements

What you get:

  • Enhance system capabilities with regular software updates.
  • Improve interface performance and ease of use.
  • Expand compatibility with new materials and setups.
  • Stay current with evolving slot-die coating standards.

Expert knowledge

What you get:

  • Work directly with the engineers who built your system.
  • Access the FOM coatLAB and our technical knowledge bank.
  • Receive expert installation, training, and ongoing support.
  • Leverage our global service and application experience.

Select your care

Choosing the right level of support is key to maintaining your equipment's longevity and performance. Below, you will find a detailed overview of our service tiers. This table highlights how our Essential and Premium care packages offer enhanced response times and benefits compared to our standard warranty and 'no agreement' options.

FOM Customer Care offering

Get started with FOM Customer Care

Get in touch with us at slm@fomtechnologies.com to activate your FOM Customer Care agreement today.

Reach out to SLM

Create support ticket

Submit support ticket here

FOM coatLAB tutorial platform

FOM coatLAB provides high-quality tutorials on demand, aimed at supporting both newcomers and experienced users of FOM equipment. From assembling slot-die heads to mastering advanced coating techniques, the platform covers a comprehensive spectrum of slot-die coating knowledge.

Learn more